TERMS AND CONDITIONS

 

Terms of Agreement for online trading between VAL & STONE (ABN 21 906 965 414) ) (“VAL & STONE”) and The user of this website (“You/Your”) Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.

PLACING AN ORDER AND PAYMENT

By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website.Payment must be made at the time of submitting the Purchase Order. Payment can be made by  PayPal only for the time being.

You warrant that You are an authorised user of the PayPal account used to complete payment.

All Purchase Orders placed through this Website are subject to confirmation and acceptance by VAL & STONE We will email you with confirmation of the receipt of Your Purchase Order. VAL & STONE may reject Your Purchase Order, and refund any payment made by You, at any time prior to dispatch.

The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card – your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged to your credit card or PayPal account.

VAL & STONE may vary prices in the event of price changes or mistakes on this Website without prior notice to You. If VAL & STONE requests payment for increased prices, You may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven days of the announcement of the increase.

This Website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet. SSL utilizes data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

VAL & STONE does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder’s authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

VAL & STONE reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not resell the Products to a third party. VAL & STONE does not permit the purchase of items for resale. Customers wishing to be a stockist of VAL & STONE products must contact VAL & STONE Pty Ltd directly, where they will be informed of the options available to buy higher quantities. This Website is owned and operated by VAL & STONE.

YOUR USE OF THE WEBSITE

You agree that You will use this Website in accordance with these terms and conditions and that You will not use this Website for any unlawful purpose.

You will not violate or attempt to violate the security of this Website. You will not hack into this Website, VAL & STONE’S computer systems or the computer systems of other users of this Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer

RETURNS POLICY

If you wish to return or exchange product because of a change in mind, you may do so in accordance with the following process:

  • You must notify VAL & STONE within 7 days of accepting delivery of the Product and arrange return of the Product within 7 days after such notification.
  • You must notify VAL & STONE by email info@valandstone.com to obtain a “Return ID number”.
  • You must provide a “proof of purchase”, being either an invoice, bank statement, email confirmation from VAL & STONE, or delivery note. Product must be returned to VAL & STONE head office.

On International returns You must mark that the goods are returned on the courier company’s consignment so that the Products do not attract possible customs duties and taxes again.

  • You must return the Product in its original condition with the original “swing ticket” attached.
  • You are responsible for arranging any insurance on the Product.
  • For all international returns (outside of Australia and the US) you are responsible for the cost of the shipment of the Product.
  • Upon receipt of the Product by VAL & STONE, VAL & STONE will refund to You the purchase price for the Product, less any shipping costs.
  • Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by VAL & STONE, however, depending on which bank your account is held with please allow 14 days from the day You return the Product for Your account to be credited.

If you wish to return a faulty or damaged Product VAL & STONE will gladly repair, exchange or refund the original piece in accordance with the following process:

  • That the Product was purchased within 6 months of faulty date.
  • You must notify VAL & STONE by email info@valandstone.com  to obtain a “Return ID number”.
  • You must provide a “proof of purchase”, being either an invoice, bank statement, email confirmation from VAL & STONE or delivery note.
  • You must return the Product to VAL & STONE head office.
  • On International returns You must mark on the courier company’s consignment so that the Products do not attract possible customs duties and taxes again.
  • VAL & STONE will then refund the Price to You in full, replace the Product or exchange for a different Product.
  • Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by VAL & STONE, however, please allow up to 14 days from the day You return the Product for Your account to be credited.
  • Exchanges are only possible if the item is available. VAL & STONE can only exchange faulty items for the same item in the same style, subject to availability. If You wish to exchange, please make Your request clear when requesting Your Return ID number.

WARRANTIES

All VAL & STONE product come with a 6 month warranty. You acknowledge that the Products require special maintenance as outlined in our CARE instructions (LOVE).VAL &STONE will not be liable for any damage caused by any failure by You to maintain the Product properly. Please note that the colours of Product may vary slightly from those displayed by Your computer monitor.

RETURNS BY YOU FOR FAULTY OR DAMAGED PRODUCT

You wish to return a faulty or damaged Product, VAL & STONE will gladly repair, exchange or refund the original piece in accordance with the following process:

  • That the Product was purchased within 6 months of faulty date.
  • You must notify VAL & STONE by email info@valandstone.com to obtain a “Return ID number”.
  • You must provide a “proof of purchase”, being either an invoice, bank statement, email confirmation from VAL & STONE or delivery note.
  • You must return the Product to VAL & STONE head office.
  • On International returns You must mark on the courier company’s consignment so that the Products do not attract possible customs duties and taxes again.
  • VAL & STONE will then refund the Price to You in full, replace the Product or exchange for a different Product.
  • Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by VAL & STONE, however, please allow up to 14 days from the day You return the Product for Your account to be credited.
  • Exchanges are only possible if the item is available. VAL & STONE can only exchange faulty items for the same item in the same style, subject to availability. If You wish to exchange, please make Your request clear when requesting Your Return ID number.
  • Please note that unfortunately, returns may not be made to a VAL & STONE stockist.

YOUR ACCEPTANCE OF THESE TERMS AND CHANGES TO THE TERMS

By entering this website you agree to these terms and conditions.From time to time, this Agreement will be reviewed and may be revised.

VAL & STONE reserves the right to change this Agreement at any time. Any such changes will be posted on this Website.

WEBSITE AVAILABILITY

From time to time down-time, either scheduled or unscheduled, may occur. VAL & STONE will work within reason to ensure the amount of down-time is limited. VAL & STONE will not be held liable for the consequences of any down-time.

INTELLECTUAL PROPERTY

Reproduction of part or all of the contents in any form of this Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.

Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by VAL & STONE or by other parties that have licensed their material to VAL & STONE.

All rights not expressly granted are reserved.

This website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under VAL & STONE direct control andVAL & STONE accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not they are linked to this Website). You acknowledge thatVAL & STONE is entitled to require you to remove any link from another website to this Website which you install without obtainingVAL & STONE prior written consent.

COPYRIGHT

All VAL & STONE designs are copyright. VAL & STONE prohibits the use of its designs or images for any purpose without prior written permission from VAL & STONE.

TERMINATION

VAL & STONE reserves the right to terminate this Agreement at any time. VAL & STONE shall not be liable to You for any cost, expense, or damages whatsoever for terminating this Agreement.

If the Product has not been delivered to You prior to any termination of this Agreement by VAL & STONE, VAL & STONE will refund to You any payment You have made prior to termination.

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